Disabling Pop-up Blockers
This page contains instructions for disabling several common pop-up blockers. Pop-up blockers can cause several issues for students and faculty. They can prevent tests from starting; they can prevent users from progressing from one section of a test to the next; they can prevent reports from being displayed and can cause several other issues.
Some important things to note are...
- You may have more than one pop-up blocker on your computer. Disabling a pop-up blocker does not mean you have disabled all of them.
- Many free software tools available on the internet, especially toolbars for Internet Explorer and other browsers, include pop-up blockers. Note that a toolbar may be installed on your computer even if it is not displayed in your browser. Click here for instructions on how to determine what toolbars are installed on your computer.
- Many pop-up blockers can be bypassed, even if they are enabled, by pressing a key or key combination while clicking on a link. Most often, this key is the <Ctrl> key.
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QUICK START
Most Common Pop-up Blockers To assist in turning off the pop-up blocker on your system, select from the following list that are major products that can cause pop-up issues:
Microsoft Internet Explorer 7
Microsoft Internet Explorer 6
Google Toolbar
Yahoo! Toolbar
AOL Toolbar
MSN Toolbar
Pop-up Stopper
PopUpCop
NetZero
Norton Internet Security
Earthlink Toolbar
AIM Toolbar
ViewPoint Toolbar
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For most pop-up blockers, it is possible to disable them only for certain web sites while allowing them to continue blocking pop-ups on other web sites. Because there are so many different types of pop-up blockers, the instructions below in most cases only describe how to disable them completely. If you want to disable them only for ERI's web sites, but leave them enabled for other web sites, you will need to find the appropriate instructions for each one. If you want to take these extra steps, you will need to disable them for the URLs listed below.
Often, a computer will have more than one pop-up blocker installed on it. They are often installed with free software available on the web. This is especially the case with Internet Explorer toolbars. You may have a toobar installed, even if it is not displayed. Before following the instructions below for disabling pop-up blockers, you should determine what toolbars are installed on your computer. How to determine this depends on what version of Internet Explorer (IE) is installed on your computer. Click here for instructions on how to determine which toolbars are installed on your computer.
Microsoft Internet Explorer 7
To disable the Pop-Up blocker in Internet Explorer 7, follow the steps below.
1. Start by clicking on the ‘Tools’ button. This button is usually at the far, right end of the toolbars, at the top of the browser window. It has an icon of a blue gear with the word 'Tools' to its right as shown here: 
2. Click on ‘Pop-up Blocker’ and select ‘Turn Off Pop-up Blocker’
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Microsoft Internet Explorer 6
To disable the pop-up blocker while on the site, open the Tools menu, select the Pop-up Blocker option, and select the Turn Off Pop-up Blocker option (as shown below):
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Google Toolbar
Important: This pop-up blocker can only be disabled for the web site currently being viewed. If you disable this before signing into your account, you will probably need to disable it again after you sign in.
The Google Toolbar is provided by Google to facilitate searching the web, as well as providing pop-up blocking. This pop-up blocker is part of a menu bar and appears in the browser as follows:
The following icon is the pop-up blocker:
To allow pop-ups to appear, merely click on the icon. You should now see the following:
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Yahoo! Toolbar
The Yahoo! Toolbar is available from Yahoo! as part of their service's offerings. It appears in the browser as follows:
The following icon is the pop-up blocker:
To disable pop-up blocking, click on the down arrow beside the icon to bring up its menu, as follows:
Click on the Enable Pop-Up Blocker option to remove the checkmark beside it, disabling the pop-up blocking.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
AOL Toolbar
There are two basic versions of the AOL Toolbar with some significant differences between them. They appear in the browser as follows:
Toolbar # 1:
Toolbar # 2:
Check to see if you have one of these in your toolbars; then, follow the appropriate instructions below.
In the case of Toolbar #1, t he following icon controls the pop-up blocker:
Click on the down arrow to its right. You should now see the following:
Click on "Turn Off Pop-up Blocker".
In the case of Toolbar #2, t he following icon is the pop-up blocker:
To allow Pop-ups to appear, click on the icon. You should now see the following:
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
MSN Toolbar
MSN Toolbar is the also provided by Microsoft, as part of their online services. This pop-up blocker is part of a menu bar and appears in the browser as follows:
The following icon is the pop-up blocker:
To disable pop-up blocking, click on the down arrow to the right of the text. This will bring up the following menu:
Click on the Allow Pop-ups option.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Pop-Up Stopper
Unlike the other software detailed above, this program is designed solely for preventing pop-ups. When running, it displays an icon in the lower right corner of your Start Menu task bar (usually near the clock), and appears as follows:
The following icon controls Pop-Up Stopper: 
To disable pop-up blocking, right-click on the icon and the following menu will appear on the screen:
Click on the Block pop-up ad windows option to remove the checkmark beside it.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
PopUpCop
This program is designed for preventing pop-ups. This pop-up blocker is part of a menu bar and appears in the browser as follows:
To disable pop-up blocking, click on the arrow to the right of the yellow badge, and a menu will appear with a list of options, as follows:
Click on Disable PopUpCop.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
NetZero
The NetZero Toolbar appears in the browser as follows:
The button on the toolbar for the pop-up blocker appears as follows:
Click on the button. You should now see the following:
If the "Block Pop-ups" menu option is checked, click on it to uncheck it.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Norton Internet Security
Two versions of this software, 2005 & 2004, are addressed here.
2005
Norton Internet Security 2005 usually adds a yellow and orange orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and disable the pop-up blocker.
Otherwise, click on Start (in the lower left corner of your screen) --> Programs or All Programs (depending on your system) --> Norton Internet Security --> Norton Internet Security. In the left hand pane of the Norton Internet Security window click on Norton AntiSpam
Choose the Status and Settings view under Norton AntiSpam. If Settings for Pop-up Blocking display a green checkmark, then Turn Off Pop-up Blocking. To do this, Click on "Pop-up Blocking".
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
2004
Norton Internet Security 2004 usually adds a blue and green orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and disable the pop-up blocker.
Otherwise, click on Start (in the lower left corner of your screen) --> Programs or All Programs (depending on your system) --> Norton Internet Security --> Norton Internet Security. In the left hand pane of the Norton Internet Security window choose the Status and Settings view under Norton Internet Security. If Settings for Ad Blocking display a green checkmark, then turn off Ad Blocking. To do this, Click on the words Ad Blocking. The Ad Blocking Pane should appear in the right hand pane. Next click Turn Off.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Earthlink Toolbar
When you visit a website that opens a popup window, the Earthlink pop-up blocker plays a sound indicating it has blocked a pop-up window from opening on this site. There is no visual effect.
The Earthlink Toolbar appears in the browser as follows:
The button on the toolbar for the pop-up blocker appears as follows:
Click on the down arrow to its right. You should now see the following:
Click on "Pop-up Blocker Options" on this menu. You should now see the following:
Click the "Off - Do not block any pop-ups" bullet; then, click the "OK" button.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
AIM Toolbar
AIM Toolbar is often inadvertently installed along with AOL Instant Messenger, an instant messaging software. This Toolbar provides search functionality and interacts with AOL Instant Messenger. It appears as follows:
Clicking on the AIM button on the left end of the Toolbar will open the drop-down list shown below.
Clicking on the Toolbar Options in the drop-down list will open the "AIM Toolbar Options" shown below. To disable Pop-up Blocking choose the Popup Blocker Tab and uncheck the Block Popup Windows box. Then click the OK button.
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
Viewpoint Toolbar
Viewpoint Toolbar is often inadvertently installed along with Viewpoint Player, a media player software. This Toolbar provides search functionality and shows snapshots of search results' pages.
Clicking on the word Viewpoint on the right end of the Toolbar will open the drop-down list shown below.
Clicking on the Options Menu in the drop-down list will open the "Viewpoint Toolbar Options" shown below. To disable Pop-up Blocking choose the Pop-ups Tab and uncheck the Enable Pop-up Blocker box. Then click the OK button .
Click here to run a test. If you see a window that says “A popup killer is detected”, you still have a pop-up killer enabled. Go through this list and see if you can identify which one you have installed.
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